Plumbing Core Values in Action | Green Country Plumbing

At Green Country Plumbing, we believe that success is built on a strong foundation of values. We are thrilled to share our plumbing core values with you. Our team doesn’t just fix plumbing – we’re committed to providing a higher level of service rooted in who we are and how we operate. The core values we live by define our work and relationships, shaping how we interact with both our employees and customers.

Let’s dive into what these values mean. We share a real-life case study that highlights how they work in action.

Plumbing Core Values | G R E E N

plumbing core value # 1: Gracious

plumbing core value #2: Resourceful

plumbing core value #3: Excellence

plumbing core value #4: Ethical

plumbing core value #5: Never Say No

G – Gracious: Friendly and Courteous

At Green Country Plumbing, we’re all about keeping things positive. For our employees, this means creating a work environment that’s supportive, friendly, and focused on kindness. We treat each other with respect, which carries over to our customer interactions.

For customers, being gracious means more than just being polite – it’s about making your experience stress-free. When our plumber shows up at your door, they’re not just there to fix your pipes; they’re there to listen to your concerns and make sure you feel taken care of.

Case Study Example: Last winter, we had a customer, Michelle, who called us in a panic because her water heater wasn’t working. She expected a long wait because of the frozen pipes that other customers were dealing with. However, when our team arrived, we reassured her we’d take care of everything. We explained her options, and within hours, Michelle had hot water again. She later told us that our plumber’s friendly, courteous manner made all the difference. We turned a frustrating situation into a positive experience.

R – Resourceful: Creative and Effective Solutions

Our team thrives on being resourceful! For our employees, this means we’re always on the lookout for new and better ways to solve problems. Every plumbing situation is unique, and we encourage our team to be creative and to look deep and wide. We think outside the box when it comes to finding solutions.

For customers, our resourcefulness translates into effective, efficient work. You’re not just getting a plumber; you’re getting a problem solver! We don’t just patch things up(unless that is the option you prefer). We find the best long-term solution for your home.

Case Study Example: A recent customer had a leak under her sink that she and her husband could not figure out. When our team arrived, they spent time thoroughly inspecting the setup, finding that the disposal leak had gone unnoticed. The reason why is because the dishwasher backed up at the same time. By searching we did not jump to conclusions. Our plumber quickly identified the issue. The customer was thrilled! Because they were handy, they decided they wanted to fix themselves. They were able to use our solution and DIY for a lot less cost.

E – Ethical: Integrity and Honesty in All Decisions

We don’t do shortcuts. Period. For our employees, acting with integrity is non-negotiable. Every decision is made with honesty. We treat our customers like family. It’s how we grow our business. This means transparent pricing, clear communication, and doing what’s right.

For customers, it means you can trust us. We won’t push unnecessary services or hide costs. Our goal is to be straightforward and honest, ensuring you know exactly what’s going on with your plumbing and what it will take to fix it.

E – Excellence: Providing Quality Work

We take pride in what we do. For our employees, excellence means going the extra mile on every job. Finishing the job isn’t our only goal. We aim to provide quality work and leave your space better than we found it.

For customers, this means you can expect nothing less than the best. Whether it’s a small fix or a major installation, we bring the same level of care and attention to every task. We won’t leave until the job is done to our high standards.

Case Study Example: Recently, we installed a tankless water heater for a customer who was looking to upgrade their home. Not only did we install the unit, but we also took the time to explain how to operate and maintain it for maximum efficiency. The customer appreciated the extra effort, saying, “I’ve never had a plumber care so much about the long-term outcome of their work. They made sure I understood everything before they left.” This is how our plumbing core values work on a daily basis.

N – Never Say No: Always Finding a Way to Help

We don’t believe in giving up. For employees, the “Never Say No” value means we approach every challenge with a can-do attitude. No matter how tough the situation is, we find a solution, even if it requires extra effort or thinking outside the box.

For customers, this value means we’re always here for you. Whether it’s an emergency or a tough plumbing problem that no one else has been able to fix, you can count on us to step up. We won’t leave you hanging.

Plumbing Core Values Meaning

At Green Country Plumbing, our mission is simple: provide top-notch service that reflects our commitment to these core values. And whether you’re an employee or a customer, you’ll feel the difference.

Tulsa Plumber | Plumber Expertise Through Education

At Green Country Plumbing, we pride ourselves on being a trusted name in the plumbing industry. One of the ways that we achieve that is to obtain new certifications. The reputation we have built is based on delivering high-quality solutions for contractors and homeowners alike. We commit to excellence. Plumbing is a craft and trade that evolves and advances. Because of that, continuing education and certifications are important. Thanks to our experience, certifications, and a strong commitment to customer service you will always receive a 5-star experience.

Certified Delta Pro Installer – Justin Carnahan

When it comes to plumbing installation and repair, expertise matters. Our very own plumber, Justin Carnahan recently obtained Certified Delta Pro Installer. This is a title that demonstrates mastery in installing Delta’s innovative and durable plumbing products. Plumber experience plus certifications ensure that our clients receive installations that are superior. Justin knows how to maximize both product performance and longevity.

Justin Carnahan trained and demonstrated expertise in the latest Delta products available. He and the team at Green Country Plumbing adhere to the strict quality standards of Delta. So, whether it’s fitting advanced faucets, showers, or entire plumbing systems, Green Country Plumbing handles the task with precision and care!

Plumber Expertise and Proven Authority over the past 35 years

With 35 plus years of experience as a Tulsa plumber, Green Country Plumbing has developed a reputation for delivering top-tier plumbing solutions. Our team has had the privileges’ to have worked alongside Tulsa’s homebuilders. Building your dream and project is our passion. Seeking plumbing solutions that are completed right the first time? Then, your first call should be Green Country Plumbing. The team provides written warranties for any completed work that doesn’t function correctly.

From residential to large-scale commercial projects, we’ve encountered and resolved a variety of plumbing challenges. Through any challenge, our clients’ needs come first. Our authority in the industry comes not only from our qualifications but also from our proven track record of successful installations and satisfied customers. Learn more today about services and solutions provided.

Sand Springs Plumbing Detectives: We Crack the Case of Plumbing Problems

When it comes to plumbing problems, some are straightforward such as fixing a leaky faucet or unclogging a drain. But then there are those head-scratchers—the kind that leave you confused and wondering if you’ll ever figure out what’s really going on. At Green Country Plumbing, we specialize in solving those Sand Springs plumbing mysteries that are difficult to diagnose. In fact, we welcome those tricky calls.

The Mystery Of The Stubborn Drain

Let’s talk about Susan’s story. She had one of those plumbing puzzles that could have easily turned into a nightmare. Susan’s washing machine was giving her trouble. She also discovered a leak that wasn’t coming from the washing machine but couldn’t pinpoint. Frustrated, she called us, hoping we could get to the bottom of it.

Upon inspection, our team found something you don’t see every day—the washing machine drain plug had been pushed down into the trap. If that wasn’t strange enough, a drywall screw had somehow ended up in the trap too. And believe it or not, that screw was the only thing preventing the plug from going further down the line, which could have caused even bigger issues.

“What a weird and freak thing,” Susan said in her testimonial. “But happy dance, the drywall screw was still there. Thank you to Green Country Plumbing for their positive and professional service!!”

How Our Plumbing Detectives Solve Plumbing Mysteries

1. Listen to the Clues: Our first step is always to listen carefully to what the customer is experiencing. Sometimes, the smallest details can give us big hints about what’s going wrong. In Susan’s case, the issue seemed like a simple clog at first, but her description of the problem led us to dig deeper.
2. Investigate Thoroughly: We don’t just stop at the obvious. Our team is trained to look beyond the surface to identify the real source of the problem. This often involves using specialized tools like cameras to inspect pipes from the inside or testing different components to see where the failure might be occurring.
3. Think Outside the Box: Plumbing mysteries sometimes require creative thinking. In Susan’s situation, finding a drywall screw in the trap was an unexpected twist. But instead of focusing solely on the clog, we considered all the possibilities, which ultimately led us to the solution.
4. Stay Positive and Professional: Solving complex plumbing issues can be stressful, but we never let that get in the way of providing top-notch service. Our goal is to stay calm, positive, and professional, no matter how tricky the problem might be. As Susan mentioned in her testimonial, our positive attitude helped turn a potentially frustrating situation into a happy dance-worthy moment.

How To Avoid Puncturing Your Pipes

Accidentally nailing or screwing into plumbing lines is a common DIY mishap that can lead to costly repairs and water damage. Fortunately, with a little caution and preparation, you can avoid this headache. Here’s how:

Know Where Your Pipes Are

• Use a Stud Finder with a Pipe-Detection Mode: Invest in a stud finder that can also detect metal pipes behind walls. This tool will help you avoid accidentally driving nails or screws into hidden plumbing.
• Review Blueprints or Diagrams: If you have access to your home’s blueprints or plumbing diagrams, study them to understand where pipes are routed. This can give you a good idea of where to avoid drilling or nailing.
• Consider Visible Clues: In bathrooms and kitchens, pipes often run vertically behind sinks, toilets, and showers. Keep this in mind when planning to hang something on these walls.

Pre-Drill Holes

• Drill Slowly and Lightly at First: Before driving in a screw or nail, drill a pilot hole lightly and slowly. If you hit something solid and unexpected, it could be a pipe. Stop immediately and reassess the area.
• Use Shorter Screws or Nails: In areas where plumbing might be present, opt for shorter screws or nails that are less likely to reach pipes.

Use Pipe Shields

• Install Nail Plates: When constructing or remodeling, install metal protective plates over areas where pipes run close to wall surfaces. These plates can deflect nails or screws and prevent accidental punctures.

Mark Plumbing Lines During Renovations

• Document Locations: If you’re involved in a renovation, take photos or make notes of where the plumbing lines run before the walls are closed up. This documentation can be invaluable for future projects.

Why Choose Green Country Plumbing For Your Sand Springs Plumbing Problems

We take pride in being more than just your average plumbing company. We’re problem solvers, detectives, and professionals who won’t rest until we’ve cracked the case. Whether it’s a mysterious leak, a stubborn clog, or an issue that’s got you completely stumped, you can count on us to find the solution. We are the official Sand Springs plumbing detectives!

So, the next time you’re faced with a plumbing mystery that’s difficult to diagnose, don’t hesitate to call Green Country Plumbing. We’ve got the experience, tools, and determination to solve even the most perplexing problems.